What is your turn around time?

Turn around time is 14-21 business days. Business days are Tuesday-Friday, this does not include holidays. 

What is your refund policy?

Due to the nature of our products, refunds are not available. Only under certain circumstances a refund will be accepted. These products are hand made and each item is one of a kind. It is normal for slight imperfections.

How long does the base last?

If stored properly, the base fillers will last a year or more! To be properly stored they must be in an airtight container. Getting the filler wet, leaving it in the sun, or leaving it in the open can shorten the lifespan of the base filler.

How long does dough last?

Dough is best used fresh (within 1-2 months of purchase). Due to food grade ingredients, dough can mold. To minimize this risk, store in an air tight container and keep in a cool place. If you live in a humid climate, it is recommended to store in the fridge. Dough can last 3-6 months if stored correctly and played with consistently. If dough becomes dry, add a small amount of water or vegetable oil. Knead in until softened.